About Auxillium West And Our Mission

The Importance and Breadth of the Human Resources Function

"A summary of modern management thinking could include the following list of words: Ambition, commitment, community, competence, cooperation, culture, empowerment, learning, loyalty, mission, mobilization, morale, motivation, relationships, [skill development], rewards, self-respect, teams, training, trust, values and vision. If one had to assign these words to their most appropriate business functions, one would have little hesitation in placing all of them within the HR function."

This quote from Transformation Magazine describes the HR function and its importance to the organization. To describe how Auxillium West helps to maximize the efficiency and effectiveness of this function, let us first examine the HR philosophy that underlies our vision.

The HR Philosophy

The Auxillium West vision begins with an HR philosophy as described by David Ulrich, professor of organizational development at the University of Michigan, who is recognized for his human resource management expertise and comprehensive research.

HR has four roles in David Ulrich's model, illustrated in the diagram below:

1. Strategic Partner

HR must ensure that its practices, processes, and policies complement the overall organizational strategy, and develop a capacity to execute that strategy. In these times of rapid change, HR must minimize the time it takes to implement the strategy.

2. Change Agent

All organizations change. In recent years the rate of change has increased dramatically, due in part to the globalization of the economy and enhancements in communication (e.g. the Internet). The HR role is to facilitate that change in organizations. This includes modeling change to other departments, advocating change across the entire organization, resolving issues that arise from change, and institutionalizing change by implementing efficient and flexible processes.

3. Administrative Expert

This is the role to which HR dedicates most of its time, and rightfully so. This role involves HR infrastructure, such as recruiting, hiring, compensating, rewarding and disciplining, training, recordkeeping, and terminating, and any other process that involves people. HR must ensure that these processes are efficient and optimized, which requires tracking, monitoring, and continuously improving. "You have to deliver on the basics," says Ulrich, "because it is much easier to change when there is confidence in the infrastructure."

4. Employee Champion

This too is a traditional HR role, similar to 'employee advocate.' To be employee champions, HR must know the employees well and spend time meeting with and listening to employees. HR must promote communication, which can include employee surveys, employee suggestion programs, all-employee meetings, on-going communication of business status, and any other program that can make employees feel part of the team and dedicated to customer service. This role also includes ensuring that employees who are having problems get a fair hearing.

How Auxillium West Helps to Fulfill the Four Roles

1. Strategic Partner role

To support the Strategic Partner role, "HRSource" can provide valuable and current information needed by management in strategic planning (e.g. turnover trends, recruiting and hiring statistics, employee compensation and benefit costs and trends, employee demographic changes, etc.).

"The Virtual HR Department" enables fast implementation of HR processes.

2. Change Agent role

"HRSource" can provide valuable and current information to monitor the progress and impact of change.

"The Virtual HR Department" can help institutionalize change through the implementation of efficient processes that can be tracked, monitored, and continuously improved.

"The HR Intranet Solution" supports the Change Agent role by providing instant communication of changes to employees, as a supplement to face-to-face communication. The communication can be detailed or general, and updated or revised instantly and in real-time.

The web-based "SelfSource" allows employees and managers to receive and update information on a real-time basis.

By implementing some or all of these software tools, HR demonstrates its commitment to change and process improvement and is a role-model to the rest of the organization.

3. Administrative role

Most HR time is dedicated to the Administrative role. Auxillium West has software products that can improve the efficiency of Administrative processes.

"The Virtual HR Department" includes step-by-step instructions on how to perform "virtually" every process in HR. It enables fast implementation of HR processes. Because the processes are documented, they can be measured, tracked, and continuously improved based on organizational needs.

"HRSource" is a complete HRIS system that can significantly reduce administrative burdens by optimizing data-related processes such as applicant tracking, government reporting, and management reporting.

"The HR Intranet Solution" provides instant information to others in the organization, thereby minimizing processing time. For example, it can reduce the number of phone calls and paper transactions.

"SelfSource" allows employee to review and update their own personal information. This reduces the time HR spends doing data-entry. By providing to managers immediate access to key data on their employees, managers can make timely and appropriate decisions/recommendations on employee and applicant compensation packages.

4. Employee Champion role

For the Employee Champion role, "The Virtual HR Department" includes processes that foster employee communication, training and development, and provide guidance on handling employee problems in a fair and consistent manner.

"The HR Intranet Solution" is ideally suited for promoting communication and understanding within an organization.

These two tools, together with "HRSource, and SelfSource" increase the efficiency of those performing the HR function, allowing them more time to meet with and get to know the employees.

"HRSource", "The HR Intranet Solution", and "SelfSource" are now available in an integrated, seamless package called "HRnetSource".

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