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Customer Care

From implementation to on-going support

Free Tools and Support

New clients receive:

  • Free hotline telephone support for the first 30 days
  • Free Data Loading Module to help initially load your data into the HRSource core database
  • Free training sessions on how to get started, loading data, queries and report-writing
  • Free interface to organization chart software

HRIS Implementation

If your HR data tracking needs are simple and straightforward, implementation goes very quickly with the free tools and support that come with the package. You can be up and running within days.

If you have complex HR policies and processes due to the nature of your business or industry, we can support you, with our vast experience supporting clients in many industries since 1997. We use an Implementation Planning Tool that lists action items and target completion dates for each phase of the project. Contact us to see a Sample Implementation Plan/Schedule.

Customization Support

Our systems are based on an open architecture that gives you unmatched flexibility to ensure that your needs are properly addressed. See examples of customizations we’ve done for our clients.

Annual Support and Maintenance

Your HR staff, get direct access to Technical Support via our toll-free line or via the web. With turnover in the HR department, there is no need to worry. New users can sign up for free training.

The annual upgrade serves as a "tune up" with enhancements to the system and incorporating new government-mandated reports.