When you use Auxillium West HR Software, you also have access to the best training and technical support staff. Training and support can be as simple as a phone call or can be tailored specifically to your needs and delivered to your site.
Free Tools and Support
New clients receive:
- Free hotline telephone support for the first 30 days
- Free Data Loading Module to help initially load your data into the HRSource™ core database
- Free training sessions on how to get started, loading data, queries and report-writing
- Free interface to organization chart software
If your HR data tracking needs are simple and straightforward, implementation goes very quickly with the free tools and support that come with the package. You can be up and running within days.
If you have complex HR policies and processes due to the nature of your business or industry, we can support you, with our vast experience supporting clients in many industries since 1997. We use an Implementation Planning Tool that lists action items and target completion dates for each phase of the project. Contact us to see a Sample Implementation Plan/Schedule.
Our systems are based on an open architecture that gives you unmatched flexibility to ensure that your needs are properly addressed. See examples of customizations we’ve done for our clients.
Annual Support and Maintenance
Your HR staff, get direct access to Technical Support via our toll-free line or via the web. With turnover in the HR department, there is no need to worry. New users can sign up for free training.
The annual upgrade serves as a "tune up" with enhancements to the system and incorporating new government-mandated reports.